Instructions for cancellation of the order can be taken up before shipment of the products.

1. Once if the order is shipped, cancellation can be done only after the shipment is returned to us and appropriate courier charges will be deducted and balance refunded

2. None of the products can be returned or exchanged for any reason and products once sold are not liable for returns or exchange. Any complaints has to be raised within 7 days with a submission of proper video recorded at the time of opening the products.

3. Exception to the above rule is that, when goods are either damaged in transit in an unusable condition or wrong product sent or lost in transit, we will replace them with a new product as early as possible.

4. All our products are handmade and there are times due to climatic conditions or environmental issues, there could be delays in sending of the products and customers are requested to be patient as these are our normal procedure.

5. All our products are made using safe ingredients. However customers are requested to do a patch test before they use the product and if any irritation or red patches appear, they are advised to discontinue use of the products.

5. These products being natural products, are likely to react to environmental factors like heat, cold etc and may either solidify or become liquid. Though we take utmost care, these are factors beyond our control.
As soon as the shipment is received, customers are requested to check the contents and report to us any discrepancy with the video.

6. Any damage to the shipment should be brought to our notice immediately with video for us to take it up with the courier company.

7. All queries are generally replied within 5 business days via email and if there is a delay, the customers will be informed, especially when external dependencies like checking with Payment Gateway / Courier partner.